Returns and Complaints

Returns procedure
In order to return the goods to us you must firstly notify Customer Services on +91 9480738800 or info@radiokart.in with your intent.

A Customer Return Authorisation (CRN) number will be handed over, please place this number on the SHIPPING package in good visible size.

Without a CRN number, your package has a high probability of being mis-handled, lost or delayed, and Radiokart nor Signific Systems will take no responsibility for any return that does not have an approved CRN number.

Mode of Return/s

All returned items must be in original packaging. Radiokart nor Signific Systems will not be liable for any damage to items that are not adequately packaged and damaged in transit.

Returns
In the unlikely event of goods requiring to be returned we have established a returns procedure which has been designed to cause you minimum inconvenience.

1.0 Suspected faulty Item
Speak to an experienced member of staff on +91 9480778800 or email at info@radiokart.in


Items which are faulty must be sent back within 3 days of receipt of the goods to RadioKart with a valid tracking number.

If not sent within 3 days of receiving the goods Radiokart will not be liable to any returns or exchange or refund of the product/s.

If the item is diagnosed faulty by our technicians, we will do our best to provide a replacement within 3-5 working days provided the item/s is/are stock.

If not in stock full refund of the product (without shipping cost) is at choice or purchase of other item/s is/are also available.

2.0 Item missing or incorrect item sent
Should you receive goods that do not correspond with the description of the ordered goods then you should contact Customer Services on +919480778800 or info@radiokart.com within 3 working days of receiving the order.

3.0 Signing for goods
All items must be checked on delivery before signing for the item. If the item looks damaged, please refuse the delivery and contact our Customer Services department on +919480778800 or info@radiokart.com

4.0 Damaged item

For mail order goods only. In the event that you receive a damaged item, speak to Customer Services on +91 9480738800 or helpdesk@radiokart.in within 72 hours of receiving the order.

The damaged product needs to be sent back to RadioKart at your cost with a tracking number. A replacement will not be sent until the damaged item has been returned and inspected by our technical team.

5.0 When returning Items
Please ensure that you enclose:

Your original order number and CRN number
Details of why you are returning the item
All packaging, manuals and cables.

You should return the goods at your own cost and risk. It is your responsibility to ensure that the items reach us safely and in a satisfactory condition.

We recommend that you undertake insurance cover and that the goods should be sent via a reputable courier and has to accompany a valid tracking number.

We cannot accept any liability for goods that are damaged in transit and would recommend that you ensure that the goods are sufficiently packaged to prevent this from happening.

Packages that have missing items, parts or otherwise will be returned to the customer and will not be eligible for any credit, refund or otherwise.

For any item requiring testing, please allow the above mentioned time to pass, as the testing process via our in house technicians will require the necessary time to problem solve your return. Our goal is to isolate whatever trouble your item(s) may be experiencing, and as soon as we have the available information to proceed, you will be updated regarding this.

For customers who want to add an item to the return, or upgrade to a larger, heavier item from the original return, excess shipping costs will be required to be paid for via the customer

6.0 Cancellation policy
If you have placed an order and want to cancel the order you will have to contact us within 4 hours of paying us by sending a formal email to info@radiokart.in with subject CANCELLATION of [your order number].

We will contact you and confirm the cancellation. We will deduct the bank charges or payment gateway charges which we incur and refund the balance to you within 7 working days.

Orders which are not paid for with in 48 hours from the order (excluding bank holidays) will be liable to be canceled and the inventory released into our systems.

7.0 This does not effect your Statutory Rights as a Consumer

8.0 All disputes are subjected to Bangalore Jurisdiction Only

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